Our money-back guarantee

We stand behind every checklist we produce. If we get something materially wrong about the official border crossing process, we’ll refund you in full — no arguments, no hassle.

What’s covered

We want to be clear about exactly what this guarantee does — and doesn’t — cover, so there are no surprises.

Covered

  • A document we said was required that is not required according to official government sources — note that officers may not always check every document, but that is discretionary enforcement, not a checklist inaccuracy
  • A fee amount that was materially incorrect based on publicly available official sources at the time of purchase
  • A step we included that no longer applies to the official crossing process
  • Missing a document that is required and was publicly documented at the time of your purchase

Not covered

  • Discretionary enforcement decisions by border officers — they have final authority on entry
  • Errors in the information you provided during the questionnaire
  • Changes to regulations that occurred after your crossing date
  • Visa eligibility and immigration admissibility — determined solely by government authorities
  • Indirect or consequential losses, including delays, fines, or denied entry
  • Answers from our AI support chat — it’s informational only; the guarantee applies to your personalized checklist

How to claim a refund

Simple and straightforward.
We don’t make you jump through hoops.

1

Contact us by email

Send us a message describing what was inaccurate and how it affected your crossing.

2

We review your claim

We’ll check the official sources and respond within 2 business days.

3

Refund issued

If your claim is valid, we issue a full refund to your original payment method. No conditions.

Email us at support@nostressborders.com with your order details and a description of the inaccuracy.

Important disclaimer

The refund of your purchase price is your sole and exclusive remedy under this guarantee. NoStressBorders.com is not liable for any indirect or consequential losses, including denied entry, fines, delays, or vehicle-related penalties.

NoStressBorders is not affiliated with any government agency. Final decisions regarding entry, permits, inspections, and enforcement are made solely by government authorities and are outside the scope of this guarantee.

The personalized checklist and guidance provided by NoStressBorders.com are based on the information you submit and publicly available government sources. Border regulations, enforcement practices, and individual outcomes may vary without notice.

Refund eligibility is limited to documented inaccuracies in the informational guidance provided and does not apply to discretionary enforcement decisions or user-provided errors. The guarantee applies to process accuracy at the border. Visa eligibility and immigration admissibility are determined exclusively by the relevant government authorities and remain the traveler’s responsibility.

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